Caroline Flint MP, Labour’s Shadow Secretary of State for Energy and Climate Change, commenting on the announcement that Scottish Power faces an energy sales ban if it fails to improve its customer service, said:

“This is yet another example of the big energy companies failing their customers. Under David Cameron people are paying more than ever for their gas and electricity, but all too often the customer service they receive is not good enough.

“The public have a right to be treated fairly by energy companies. Where firms fail to meet these standards there must be tough and decisive action. That’s why the next Labour Government will freeze energy prices until 2017, undertake the biggest reform of the energy market since privatisation, and create a tough new regulator with the power to revoke energy companies’ licences where there are repeated, serious and deliberate breaches of the rules. If energy companies persist in mistreating their customers they must know their licence could be on the line.”