Caroline Flint MP, Labour’s Shadow Energy and Climate Change Secretary, commenting on the Which? Annual Energy Satisfaction Survey, said:

“These figures are a damning indictment of the big six energy companies and a broken energy market that is failing to meet the needs of consumers. Under David Cameron, millions of consumers are on the receiving end of poor customer service and rip-off energy bills.

“The next Labour government is committed to making big changes in our energy market: freezing energy prices until 2017 so that bills can fall but not rise, and creating a tough new regulator with the power to force energy companies to cut their prices when wholesale costs fall and to strip energy companies of their licences if they repeatedly mistreat customers.”