Michael Dugher MP, Labour’s Shadow Transport Secretary, responding to Passenger Focus’ National Rail Passenger Survey, said:

“This demonstrates once again that under David Cameron rail passengers are being let down and ripped off, and it shows that things have got worse on our railways.

“Since 2010, overall passenger satisfaction with their journey is down, the percentage of passengers satisfied with punctuality is down and the percentage of passengers satisfied with value for money is also down. Across the board, passengers are saying the service they receive is getting worse.

“At the same time, people have been hit with massive fare rises of over 20 per cent since 2010. Hard-pressed passengers are being asked to pay more for less under David Cameron.

“The Government needs to get a grip. David Cameron’s approach of just sitting back and doing nothing to reform the railways is not an option. Labour will act on fares, plus deliver a better deal for passengers and taxpayers by making big changes to the railways including giving passengers a real voice for the first time.”