Barbara Keeley, Labour’s Shadow Cabinet Minister for Mental Health and Social Care, commenting on the Local Government Ombudsman Annual Review, said:

“This Ombudsman’s review highlights rising levels of concern about standards in homecare. Poor quality homecare can have a real impact on the dignity and independence of people who rely on that care.

“The 25 percent rise in the number of complaints is indicative of the increasing pressure on the social care system resulting from years of Tory cuts and rising demand. The fact that two-thirds of complaints are now being upheld is clear evidence that social care just isn’t meeting that demand.

“Proper dignified care that meets needs is what everyone deserves, but under this Government too often this just isn’t happening.”

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