Rebecca Long-Bailey MP, Shadow Chief Secretary to the Treasury, commenting on the NAO investigation into HMRC’s contract with Concentrix, said:

“This is a very worrying report which highlights what Labour have said all along, that the Tories have failed to act on serious failures in the operation of the Concentrix contract.  

“Despite HMRC saying they prioritise claimants in delivering a public service, it’s clear this didn’t happen in this case.

“Some families have suffered extreme hardship, poverty and stress as they saw their tax credits cancelled for supposedly living with fictitious characters. This is a damning indictment of the Tories’ desire to outsource HMRC services to private organisations whose primary focus is profit delivery.”