Caroline Flint MP, Labour’s Shadow Energy and Climate Change Secretary, commenting on Ofgem’s decision to require npower to meet monthly targets between now and August to reduce late bills or cease all proactive telesales activities, said:

“This should be a clear lesson to the energy companies: if you can’t treat your existing customers properly, you shouldn’t expect to be allowed to market for new customers.”

“If the energy companies really want to show they’re changing their ways they should back Labour’s plans for a price freeze and reforms to the market and put an end to overcharging and bad customer service.”